Pacific Asset Management Corporation (“PAMC”) provides a broad range of property management and related services to its corporate, association and individual clients (“Clients”) across Western Canada.
Establishing and maintaining communications with you;
Creating and maintaining owner registers for strata and condominium corporations;
Making decisions about tenant applications – assessing eligibility and renewal of leases;
Responding to your inquiries about applications, accounts and other services;
Evaluating credit worthiness for purposes of enforcing tenant agreements;
Sharing with lenders and other professional advisors of landlord clients to assist PAMC in completing its work as property manager; and
Meeting legal, security, processing and regulatory requirements.
Information we receive from strata and condominium corporation clients;
Information you provide on applications or other forms, which may include your name, address, email address, age, I.D. Number (e.g. drivers license), credit records, banking information, payment records, employment and income information;
Information we acquire and/or share from other persons (such as references or employers) to verify your identity and the accuracy of the information you have provided; and
Information we receive from consumer reporting agencies.
Your knowledge of and consent to PAMC’s collection, use and disclosure of your Personal Information is critical. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:
Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. PAMC will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for PAMC to collect, use or disclose your Personal Information could mean that we cannot provide you with requested products, services or information. If you wish to withdraw your consent please refer to the Questions or to Withdraw Consent section below.
PAMC will only collect, use, or disclose Personal Information that is necessary for the Identified Purposes or as permitted by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose. PAMC will collect Personal Information only by fair and lawful means. We will retain Personal Information only as long as necessary for the fulfillment of the Identified Purposes.
We restrict access to Personal Information about clients and tenants to those employees of ours and our affiliates who need to know that information in order to provide products or services to our clients and tenants. We have in place physical, electronic, and procedural safeguards appropriate to the sensitivity of the information we maintain regarding clients and tenants. Safeguards will vary depending on the sensitivity, format, location, amount, distribution and storage of the Personal Information.
Our knowing about changes to some of your Personal Information may be key to providing continued property management. Please keep us informed of changes to your Personal Information.
You have the right to access your Personal Information and request rectification of any Personal Information in the file that may be obsolete, incomplete or incorrect.
Privacy Officer, PAMC Suite
301-1124 Lonsdale Avenue,
North Vancouver, B.C.
You may also withdraw your consent to any use or disclosure of your Personal Information (which may limit or terminate the products and services that PAMC provides to you) by writing or sending a fax to us at the above address. We will need to validate the identity of anyone making such a request to ensure that we do not provide your information to anyone who does not have the right to such information.
Normally we will respond to access requests within 30 days.
Please write to us at the address above or through our website to file a privacy complaint. Should we fail to resolve a complaint to your satisfaction or within a reasonable delay, you may contact the Office of the Privacy Commissioner within your province.